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Satisfaction Guarantee

The NYC Real Estate Photo Specialist is a company and name you can trust! Our 100% Satisfaction Guarantee provides you with the reassurance that we are going to do everything in our power to make sure you have the best client experience with us-from the top quality “certified” photographers and videographers you will be matched to, to the outstanding customer service you will receive, to the top-of-the-line finished results you will receive.  We go above and beyond to make sure you are 100% happy with your NYC Real Estate Photo Specialist” experience.

Here’s how:

Our unique approach:

With our thoughtful team approach, each individual team member is in place to excel in their role -giving you the best customer service, the best coverage quality and the best photographs or videos carried out to your specifications.

Personalization and Flexibility:

We will assist you in customizing a package best suited to your needs.  You have the ultimate flexibility and will never be locked in to purchasing products or services that you don’t want.  When it comes to matching you with your photographer or videographer, we will assess your photography style preference and connect you with a perfect fit.  When it comes to editing and designing the final images or video you will choose the all the details to include and our talented team of designers will interpret your vision into reality.

Quality Service and Planning Tools:

We are always available to assist you at any point throughout your event or photo and video session. We reach out to you whenever there is something to be done and we return phone calls in a timely manner. We have customized tools in place to organize any event we cover so everyone on the team is on the same page. Our custom client secure website organizes all your media with easy accessibility so you can use the finished versions any way you wish and can see your project in each stage at any time.

Accountability:

At NYC Real Estate Photo Specialist, we make sure to “cross our”T”s and dot our”I”s every time” – we hold ourselves accountable thus we are able to back ourselves by our guarantee.  This means we double and triple check everything we do.  For example our photographers and videographers always carry back-up equipment to each photo or video shoot.

Recourse:

What if something goes wrong? if something does not go exactly according to plan – there are always gong to be changes, delays or things that just don’t turn out the way you had planned them to-in these situations NYC Real Estate Photo Specialist is there for you!  We have excellent customer service and we will ensure high quality service each and every step of the way.

We take our jobs very seriously at NYC Real Estate Photo Specialist-we know certain opportunities only come up once-that is why we are so proud to say that after thousands of photos shoots we have more than 95% customer Approval rating and we can back ourselves with our 100% Satisfaction Guarantee!